Refund Policy

Last updated: October 2026

Failed generations

When a generation fails on our side, its credits are automatically refunded to your balance — no action needed.

Katana AI sells one-time packs only — there is no subscription to cancel.

Unused one-time packs can be refunded within 14 days of purchase. Partially used packs are refunded pro-rata for unused credits.

Email [email protected] from your account email with the order reference. We respond within 3 business days.